FAQ

No. 🤎 All our treats come from animals already slaughtered for human consumption. The parts we use (ears, tendons, skin, etc.) are simply those that humans don't eat. We carefully transform them into natural dog treats, so nothing is wasted and every dog ​​can safely enjoy them.

Yes. 🤎 These chewable treats are part of an ecological and responsible approach. They come exclusively from by-products of human food production (ears, skin, tendons, lungs…), pieces that we humans don't eat and that would otherwise be thrown away or destroyed.

By repurposing them for dogs, we avoid food waste and give them a second life, in an upcycling approach.

It's a choice that is both ethical and sustainable:

• Nothing is produced “specifically” for these treats,

• Every part of the animal is respected and used,

• The overall environmental impact of the sector is limited.

We work exclusively with European partners selected for the quality and traceability of their raw materials.

The majority of our products come from animals raised or hunted in Europe, in regulated sectors and under official veterinary control.

Some rarer proteins (such as camel or ostrich) come from countries authorized to export to the European Union. Each batch must pass through EU border control points with strict veterinary certificates, and is then processed in Europe in an approved facility.

Our treats are simply dried with hot air, without any additives or preservatives.

Our chewable treasures are obtained through a natural dehydration process. After being carefully prepared and cleaned, the raw pieces (ears, tendons, skins, etc.) are placed in large drying rooms.

The heat circulates there constantly, generally between 90°C and 120°C, depending on the thickness of the piece.

Some thicker treats (like hooves or thick hides) require longer drying times, sometimes several days, while thinner pieces dry in a few hours.

This drying process:

• Gradually remove the water contained in the product,

• prevents bacterial growth and ensures natural preservation,

• concentrates the scent and flavor that make the treat irresistible to dogs,

• Keeps fibers and nutrients intact, essential for chewing.

⭢ The result: a pure, raw and healthy treat, simply transformed by warm air and time.

Yes. 🤎 Our products are 100% natural: no colorings, no preservatives, no artificial flavors, and no chemical treatment or irradiation.

They come exclusively from healthy animals slaughtered for human consumption, in accordance with European regulations. No sick animals are used.

We have undergone HACCP training and apply strict hygiene and traceability procedures: batch control and recording, storage in airtight containers, rigorous cleaning plan, individual labeling and document tracking.

Finally, each of our partner manufacturers is carefully selected for its compliance with the most demanding European standards (HACCP), guaranteeing impeccable quality and safety at every stage.

As with any chewable food, it is recommended to adapt the treat to the size of your dog and to remain present during chewing.

At Museau d'Amour, we carefully sort each product to offer formats suitable for small muzzles as well as large sizes.

We recommend that you always leave fresh water available, so that this moment of pleasure remains as safe as it is comforting.

The batch number corresponds to the packaging session, not the species. Different products packaged on the same day can therefore share the same number. This allows for simplified traceability and enhanced safety in the event of an inspection or recall.

Chewing is an instinctive need for dogs. By offering them a suitable treat, you satisfy this need while providing them with a true ritual of well-being.

It contributes to her oral hygiene, soothes her stress, channels her energy and stimulates her attention.

It is a moment that is both useful and comforting, which nourishes the overall balance of your companion.

Yes 🤎, natural chewing is suitable for all ages: puppies, adults and seniors can enjoy it, provided they choose a texture adapted to their jaw and experience.

At Museau d'Amour, we specify on each product page whether the chew toy is suitable (or not) for puppies, small muzzles or senior dogs.

This allows you to easily choose what best suits your companion.

Yes 🤎 Our treats are pure and mono-protein (only one ingredient per product).

If your pet has a known allergy, you simply need to choose a protein that he tolerates (lamb, horse, fish, etc.).

For dogs with sensitive stomachs, we have also developed allergy-friendly ranges. These are made from so-called "novel" proteins (such as horse, rabbit, or fish), which are less commonly consumed by dogs and therefore less likely to trigger a reaction. They are also more digestible, making them a gentle and safe alternative for sensitive noses.

The term hypoallergenic is regulated and requires precise scientific testing, but no treat can guarantee zero risk of allergy.

We therefore prefer to use the term allergy-friendly: a transparent expression which means that our treats are simple, pure and suitable for sensitive dogs, without ever promising the impossible.

Food allergies occur when a dog's body recognizes a protein as an "enemy" and triggers an immune response (itching, redness, digestive problems, etc.). In most cases, these allergies develop after repeated consumption of the same protein over a long period.

This is why it is recommended to regularly vary protein sources. Alternating between several meats (poultry, beef, lamb, horse, fish, etc.) helps limit the risk of sensitization and preserves the dog's food tolerance in the long term.

Today, we are also seeing the emergence of so-called “exotic” proteins such as camel, deer or kangaroo: less used in traditional canine food, they represent an excellent alternative for dogs allergic to the most common proteins.

It all depends on the size of the dog, its jaw, and the product chosen.

Light treats are devoured in minutes, while tougher ones sometimes take several days.

Yes. 🤎 Chewing stimulates the secretion of endorphins, hormones that give the dog a feeling of calm and well-being.

This ritual helps to soothe anxious dogs, reduce boredom during absences, and channel more spirited temperaments.

You can offer your pet a chew toy every day. It's a healthy habit that contributes to their calmness and well-being.

Our treats are naturally rich in protein, low in carbohydrates and with no added sugars, perfectly suited to the carnivorous metabolism of the dog.

The main thing is to:

• Vary the types to maintain digestive comfort.

• Adjust the size to fit your pet's jaw,

• Introduce any new treat gradually (a few minutes the first time, then longer),

• and always under your supervision, with fresh water available.

No, if it remains within the recommended limit: maximum 10% of daily energy intake.

Some chews are higher in calories (thick skins, yak cheeses): simply break the treat or slightly adjust the portion of the main meal.

Concrete example: for a 20 kg dog, this represents approximately the equivalent of one cow's ear per day.

Thus, chewing remains a delicious, balanced ritual that is good for your figure.

Each piece is unique, as it comes from a different animal. Size, shape, and color may vary, but the quality and safety remain the same.

Every dog ​​has its preferences, just like we have our favorite foods. This doesn't call into question the quality or safety of the treat at all: it's simply a matter of individual taste.

In this case, simply offer another protein: some dogs love beef, others prefer lamb, fish or rarer meats like horse or deer.

By varying the proteins and chewable treats, you'll help your pet discover what truly suits them. With a little time, every dog ​​will find their favorite treat, the one that becomes their ritual of pleasure and comfort.

Store them at room temperature, in a dry place, away from moisture and heat.

After opening, carefully reseal the bag or transfer the treats to an airtight container (glass jar, storage box).

This helps to preserve their crisp texture and natural aroma.

Our treats do not require refrigeration: their natural drying ensures optimal preservation without additives or cold.

No. Dehydration already ensures their natural and optimal preservation without additives.

Freezing could alter their texture, weaken them, or make them waterlogged, which would impair the chewing experience. Therefore, it offers no additional benefit.

Each sachet has a Best Before Date (BBD).

Until that date, the treat retains all its nutritional and taste qualities.

Beyond that, it can still be consumed if it has been stored correctly, but its aroma and texture may be slightly altered.

Yes. 🤎 A stronger smell is actually a sign of a raw product, without added perfume.

For dogs, it is this authenticity that makes our treats irresistible.

All orders are prepared in our workshop (Drôme, France).

We deliver to mainland France and the European Union.

Delivery is possible to a collection point or to your home, depending on the method chosen when ordering.

Orders are shipped within 24 to 48 business hours.

Delivery times then depend on the carrier and the destination (2 to 5 working days on average).

As soon as your order is shipped, you will receive an email with your tracking number.

This allows you to track your parcel in real time, from our workshop to your collection point or your home.

• Free delivery to a collection point for orders over €59 (mainland France),

• Below, a contribution is automatically calculated based on the weight and delivery method chosen.

• For EU countries, fees are automatically adjusted based on the destination and weight of the package.

You can pay by credit card (Visa, Mastercard), Apple Pay, Google Pay or PayPal.

In accordance with regulations, food products cannot be returned.

However, if your package arrives damaged or incomplete, contact us within 48 hours with supporting photos: we will always provide you with a quick and attentive solution.

Our priority is that your pet receives healthy, safe and delicious products.

Love, transparency, high standards and quality.

We treat each order as if it were for our own dogs: with seriousness, care and kindness.

Each treat is hand-sorted, each package carefully prepared, like a refined gift box designed for your companion.

Our promise: to offer you authentic and raw sweets, accompanied by total transparency about their origin and production.

More than just a shop, Museau d'Amour embodies a philosophy: trust, tenderness and a sincere demand – as if each muzzle were our own.

Yes 🤎 Museau d'Amour is a French artisanal company, located in the Drôme, in the heart of Provence.

Our packaging is designed to be simple and responsible.

We favour recyclable kraft and cardboard, and limit the use of plastic to the bare minimum necessary to preserve the freshness and safety of the products.

➞ We are constantly evolving our packaging choices in order to further reduce our environmental impact.